Carlota Robe
- Free shipping and first size change on orders over 50 to the Peninsula
- 100% Easy and Secure Payment
- Easy and fast returns
- TOP Customer Service Contact us!
100% cotton robe from India. Combine it with our Carlota pajamas!
Available in gray-blue color and pink floral print. One size.
One size
Length: 112cm
Chest circumference: 110 cm
Waist: 112cm
Hip: 130cm
For international shipping please click here
Our goal is the full satisfaction of our customers, which is why if for any reason you are not fully satisfied when you receive your order, you have 30 working days from receipt to return or exchange it. *During promotional periods, please check at the end.
ONLINE RETURNS AND EXCHANGES
To initiate a size exchange or return online please access the following link by filling in the text boxes with the order ID and the purchase email:
https://returns.itsrever.com/monisqui
For any questions or queries you can send an email to: help@itsrever.com
The items must be in perfect condition, unused and with the original label and packaging. Otherwise, we will make the item available for collection and the purchase price will not be refunded. For hygienic reasons we do not accept exchanges or returns of costume jewellery items.
Information regarding your return
- Returns of orders from mainland Spain have a cost of 5€ per refund.
- Returns of orders from the European Union have a cost of 10€ per refund.
- Returns of orders from outside the European Union have a cost of 20€ per refund.
- The first size exchange is free in the Peninsula for orders over 50€.
EXCHANGES AND RETURNS IN PHYSICAL SHOPS:
- You can exchange your article for another size in any of our physical shops, presenting the purchase confirmation email or, failing that, the order number, name and email address: C/ Fuencarral 67 y C/ Ayala, 13 and in Seville at the shop in C/ Rioja, 5.
- You can return your item/s for free in our shops in Madrid: C/ Fuencarral 67 y C/ Ayala, 13 and in Seville in the shop in C/ Rioja, 5. You will be given a document to prove the delivery of your order in the shop. Once it arrives at our warehouse, we will reimburse you in the same form of payment of the initial purchase.
- BY CERTIFIED MAIL: you can send the items with their original packaging or a similar one by registered post or courier to our shop in C/ Fuencarral, and send us an email to atencionclientes@monisqui.com informing us of the order number and attaching the receipt of delivery, post or courier: Tienda Monisqui Fuencarral, C/ Fuencarral, 67 Bajo, 28004 Madrid.
The items must be in perfect condition, unused and with the original label and packaging. Otherwise, we will make the item available for collection and the purchase price will not be refunded. For hygienic reasons we do not accept exchanges or returns of costume jewellery items.
Once the return has been approved, you will receive the amount in the same way in which you made your purchase. In the case of having requested collection, we will deduct the courier costs from the total amount of the return (5 € in Peninsula, other destinations please consult).
The company reserves the right to refuse returns communicated or sent after the deadline or garments that are not in the same condition in which they were received.
*Return periods extended in:
- Blackfriday and Christmas Campaign: we start our pre-Christmas Campaign by extending the deadline for exchanges or returns until 1 February of the new year: for purchases made from the first day of the start of the Blackfriday Campaign in November until 6 January.
- Mother's Day Campaign: we know how much we love our mums and we want your purchase to be a success, so we are extending the return period to 50 days from the first day of the official start of the Campaign.
If you have any doubts you can contact our customer service department by sending an email to atencionclientes@monisqui.com.
If you find any defective product in the order received, please contact atencionclientes@monisqui.com and we will analyse your specific case.
