Yes, you can order online for free and pick them up in stores and also make returns and exchanges.

Exchanges are made for identical items of another color or size if there is stock in the store and returns are delivered to the store and the refund is made from the website using the same payment method that you used for your order in 48 hours at most.

We offer FREE SHIPPING for purchases over €50 in the Peninsula and Portugal; €80 in the Balearic Islands, Canary Islands, Ceuta and Melilla.

We also have free shipping for orders collected in our stores in Madrid and Seville

Madrid

C/ Fuencarral 67

C/ Ayala 13

Seville

C/ Rioja, 5

Store collection is available within 4 business days and we will contact you by email or phone to let you know that your order is now available.

Shipping costs:

Peninsula and Portugal: €4.99 per courier with Correos and Correos Express.

Rest of destinations consult the SHIPPING section

It is very important that you enter your shipping information correctly. If the information you enter has an error, the courier will go to the wrong address, there will be no delivery and they will return the package to their local office in the wrong area. We will have to contact you, see where the error is in the shipping information and we will give you 2 options:

1.- We will inform you which office your shipment is in so that you can pick it up at the courier's office corresponding to the wrong area that you entered. It is usually an address not too far from your home. This option HAS NO EXTRA COST for you.

2.- We will give the correct shipping information to the courier so that they can make a second shipment. This option will have a cost for you, which is usually similar to that of shipping to the peninsula.

That is why IT IS VERY IMPORTANT to enter all your shipping information correctly : street name, number, apartment, urbanization, town and VERY IMPORTANT the correct postal code.

Thank you very much for understanding it!! Ah! and remember: In the event that, despite having entered your information incorrectly, you refuse to pick up your shipment or bear those extra shipping costs due to your error, your order will be canceled and we will refund you, deducting the costs of the first shipment. .

Sí, siempre que tu pedido aún no haya entrado en preparación.

Para solicitar el cambio de talla, escríbenos lo antes posible a atencionclientes@monisqui.com o a través de WhatsApp, indicando:

• 
  El número de tu pedido.
  
• 
  El artículo que deseas modificar.
  
• 
  La nueva talla que necesitas.
  

Nuestro equipo realizará el cambio antes de preparar el pedido, siempre que haya disponibilidad de la talla solicitada.

Importante: Te recomendamos contactar con nosotros cuanto antes para que podamos gestionar la modificación a tiempo. Una vez que el pedido haya entrado en preparación o haya sido enviado, ya no será posible realizar cambios de talla. En ese caso, podrás solicitar el cambio una vez hayas recibido tu pedido, conforme a nuestra política de cambios y devoluciones.

Once the order is confirmed, the delivery time is 2 to 4 working days in the Peninsula and the Balearic Islands. Orders placed on Friday after 3:00 p.m. or during the weekend will be shipped on Monday for delivery on Tuesday or Wednesday. Shipments to the Canary Islands are by certified mail and take 15 days. International orders may take 5-15 business days. For more details visit our shipping section.

If you do not receive your purchase within the estimated time, you must contact the Customer Service of www.monisqui.com. You can write to us at atencionclientes@monisqui.com. From the moment we have your notification we will take the appropriate steps to find out why you have not received it within the agreed time.

Yes, you can order online for free and pick them up in stores and also make returns and exchanges.

Exchanges are made for identical items of another color or size if there is stock in the store and returns are delivered to the store and we make the refund from the website using the same payment method that you used for your order in 48 hours at most.

To make the exchange or return in the store, you must show the order receipt that we send by email when making a purchase. Once the merchandise has been delivered, the customer is given proof of the returned items to record that these items have been returned to the store.

Visit the exchanges and returns section

If you find a defective product in the order received, you must contact atencionclientes@monisqui.com and we will analyze your specific case. We will always try to find a solution for you so that you are satisfied ;)

Una vez que recibamos tu devolución en nuestro almacén, esta pasará por un proceso de revisión por parte de nuestro Departamento de Calidad para comprobar que los artículos se encuentran en las mismas condiciones en las que fueron enviados.

Tras verificar que la devolución cumple con las condiciones establecidas, procederemos a realizar el reembolso. Este proceso suele completarse en un plazo de 24 a 72 horas laborables desde la recepción de la devolución en nuestro almacén.

El reembolso se efectuará en el mismo método de pago utilizado para la compra, salvo que durante la gestión de la devolución hayas seleccionado la opción de tarjeta regalo Monisqui con un 20% de saldo extra.

Podrás consultar en todo momento el estado de tu devolución a través de las notificaciones e información que recibirás en el portal de devoluciones REVER, donde se irá actualizando el proceso de tu solicitud.

Si tienes cualquier duda, puedes ponerte en contacto con nuestro equipo de Atención al Cliente escribiéndonos a atencionclientes@monisqui.com o a través de WhatsApp.

Click here to see our contact options

El horario de Atención al cliente es de lunes a viernes, de 9:00 a 14:00 y de 15:00 a 18:00 horas, excepto festivos.