SHIPPING
How much do shipping cost?
We offer FREE SHIPPING for purchases over €50 in the Peninsula and Portugal; €80 in the Balearic Islands, Canary Islands, Ceuta and Melilla.
We also have free shipping for orders collected from our stores in Madrid and Seville.
Madrid
- C/ Fuencarral 67
- Monisqui C/ Ayala 13
Seville
- C/ Rioja, 5
Store collection is available within 4 business days and it is best to wait for us to contact you by email or phone to let you know that your order is now available.
Shipping costs:
Peninsula and Portugal: €4.99 per courier with Correos Express
Balearic Islands: €8.50 sent by courier with Correos Express
Canary Islands, Ceuta and Melilla: €9.95 Sent by Certified Mail
Rest of international destinations consult the international shipping table
What happens if I enter my shipping information wrong?
It is very important that you enter your shipping information correctly. If the information you enter has an error, the courier will go to the wrong address, there will be no delivery and will return the package to its address. local office in the wrong area. We will have to contact you, see where the error is in the shipping information and we will give you 2 options:
1.- We will inform you which office your shipment is in so that you can pick it up at the courier's office corresponding to the wrong area that you entered. It is usually an address not too far from your home. This option HAS NO EXTRA COST for you.
2.- We will give the correct shipping information to the courier so that they can make a second shipment. This option will have a cost for you, which is usually similar to that of shipping to the peninsula.
That's why IT IS VERY IMPORTANT to put all your information correctly shipping: street name, number, floor, urbanization, town and VERY IMPORTANT the correct postal code.
Thank you very much for understanding it!! Ah! and remember: In the event that, despite having entered your information incorrectly, you refuse to collect your shipment or bear those extra shipping costs due to your error, Your order will be canceled and we will refund you, deducting the costs of the first shipment.
How long do shipments take?
Once the order is confirmed, the delivery time is 2 to 4 working days in the Peninsula and the Balearic Islands. Orders placed on Friday after 3pm or over the weekend will be sent by courier on Monday afternoon for arrival on Tuesday or Wednesday.
For the rest of destinations, the Canary Islands, Melilla and international destinations, orders may take 5 to 20 business days.
For shipments to Europe these would be the shipping costs and times
| Country | FREE SHIPPING for orders above this amount in Euros | Rates for rest of orders in Euro s | Delivery Time in working days |
| Germany | 180 | 18.00 | 6-10 |
| Austria | 180 | 18.00 | 6-10 |
| Belgium | 180 | 18.00 | 6-10 |
| France | 180 | 18.00 | 6-10 |
| Holland | 180 | 18.00 | 6-10 |
| Luxembourg | 180 | 18.00 | 6-10 |
| Denmark | 180 | 18.00 | 6-10 |
| Slovakia | 180 | 18.00 | 6-10 |
| Slovenia | 180 | 18.00 | 6-10 |
| Hungary | 180 | 18.00 | 6-10 |
| Ireland | 180 | 18.00 | 6-10 |
| Italy** | 180 | 18.00 | 6-10 |
| Poland | 180 | 18.00 | 6-10 |
| United Kingdom | 180 | 18.00 | 6-10 |
| Czech Rep. | 180 | 18.00 | 6-10 |
| Croatia | 180 | 18.00 | 6-10 |
| Estonia | 180 | 18.00 | 6-10 |
| Latvia | 180 | 18.00 | 6-10 |
| Lithuania | 180 | 18.00 | 6-10 |
| Sweden | 180 | 18.00 | 6-10 |
| Bulgaria | 180 | 18.00 | 6-10 |
| Finland | 180 | 18.00 | 6-10 |
| Greece | 180 | 18.00 | 6-10 |
| Romania | 180 | 18.00 | 6-10 |
| Swiss | 189 | 18.90 | 6-10 |
| Bosnia | 180 | 18.00 | 6-10 |
| Norway | 180 | 18.00 | 6.10 |
| Serbia | 180 | 18.00 | 6-10 |
Delivery of orders:
Orders are considered delivered when the customer signs the merchandise receipt document. It is the customer's responsibility to verify the condition of the items. When your order leaves our warehouses, you will receive a shipping confirmation email.
To improve deliveries, it is advisable to include a delivery time slot. In any case, if you are not at home at the time of delivery, the courier will leave a notification in a visible place (entrance door, mailbox, etc.) with a contact telephone number, you can make another appointment or the delivery will be made at the 24 hours after the first delivery attempt.
What do I do if my order does not arrive?
If you do not receive your purchase within the estimated time, you must contact the Customer Service of www.monisqui.com. You can write to us at atencionclientes@monisqui.com. From the moment we have your notification we will take the appropriate steps to find out why you have not received it within the agreed time.
What are the customer service hours?
Customer Service hours are Monday to Friday, from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:00 p.m.
